Return, Replacement & Refund Policy

RETURN, REPLACEMENT & REFUND POLICY

Quality Assurance:
All products are carefully inspected and tested (where applicable) before dispatch to ensure proper condition, functionality and packaging.

Eligible Cases:
Returns or replacements are accepted only in the following cases:
• Product received is physically damaged
• Product received is defective or non-functional
• Product received is incorrect
• Product received has missing items or accessories

Mandatory Unboxing Video Requirement:
For all return, replacement or refund requests related to damaged, defective, incorrect or missing products, an unboxing video is mandatory.

The unboxing video must be recorded from the moment the package is opened and should clearly show:
• Outer packaging (sealed condition)
• Inner packaging
• Product and accessories received

The video must be continuous, without cuts, edits or pauses.
Requests raised without a valid unboxing video may not be eligible for return, replacement or refund, as the video is required for proper verification.

Reporting Timeline:
All eligible issues must be reported within 24 hours of delivery.
Customers must share:
• Mandatory unboxing video
• Clear images or videos showing the issue
• Order details for verification

Requests raised after 24 hours may not be accepted.

Verification Process:
All return, replacement or refund requests are subject to internal verification based on:
• Unboxing video evidence
• Images or videos submitted
• Courier delivery condition
• Product condition and packaging

Approval is granted only after successful verification.

Non-Eligible Cases:
Returns, replacements or refunds will not be accepted in the following situations:
• Change of mind or personal preference
• Minor colour, design or cosmetic variations
• Damage caused due to misuse, mishandling or improper installation
• Normal wear and tear
• Products returned without original packaging or accessories
• Claims raised without a valid unboxing video
• Requests raised after the specified reporting timeline

Replacement & Refund:
• Approved replacements are shipped after successful verification or reverse pickup (if applicable).
• Approved refunds are processed to the original payment method within 5–7 working days after approval.
• Cash on Delivery charges and shipping charges (if any) are non-refundable.

Final Decision:
The final decision regarding return, replacement or refund eligibility rests solely with the company after review of all submitted evidence, including the unboxing video.

Exception Clause:
In rare cases where an unboxing video is unavailable, the company may review the request on a case-to-case basis. Approval in such cases is not guaranteed and remains at the company’s discretion.